5 Things You Can Do to Improve Your Staff’s Performance

As a healthcare administrator, it can be difficult to constantly monitor your staff’s performance. You have several things to worry about and walking around the floors each day to check in with staff members is often far down on the list of priorities. As a result, your staff could be suffering and you might never know it, leading to higher rates of turnover and worsened patient care. This end result can be even more stressful for a hospital or clinic administrator, as the facility might lose business. So what are administrators to do? Consider these five tips on how to improve your medical staff’s performance:

1. Measure accountability
One way to improve staff performance is to hold members accountable for their actions. If people are not held accountable, they might believe they can get away with whatever they want. Measuring accountability is the first step in improving your staff’s performance. A good way hospital administrators can do this is by measuring and grading staff’s performance on an even scale so it becomes clear who is exceeding in their field and who is falling behind. To do this, administrators need to create a clear set of duties for each position in the hospital that will be reviewed. Once those tasks have been laid out, determine goals for each duty and how frequently the medical staff members are succeeding in them.

If medical staff members are doing well in some areas but having difficulty rising to the occasion in others, it is time to step in or assign a co-worker to advise and provide guidance. This way, you are actively resolving small issues among staff members and improving overall performance rates instead of letting minor issues get bigger and more problematic. If you haven’t measured accountability before, this process might be difficult to put into place at first. However, if you implement a clear, accurate process, you’ll receive less criticism from your medical staff.

“When measuring medical staff performance, setting goals is critical.”

2. Have both qualitative and quantitative goals
When measuring medical staff performance, setting qualitative and quantitative goals is critical. Essentially, qualitative goals are non-numerical and are usually based off feelings or opinions. For instance, a qualitative goal for a doctor should be that all patients are treated with the utmost respect and given the best treatment possible. Quantitative goals are a little easier to measure. For example, a quantitative goal for a doctor might be the percentage of patients that don’t return after being treated. Setting goals for both of these areas will give you and your staff a good idea of what’s expected and help you clearly determine their performance in every realm.

3. Create and refer to an employee handbook
Every company and organization should have an employee handbook that clearly states the expectations for the medical staff. Without this document, it can be hard for people to understand certain obligations or abide by them. If you don’t have an employee handbook at your hospital, create one. Lay out the rules that you and the organization expect from each and every staff member. This book should include information on time off, attendance, behavior, and so on. Once you have a book in place, refer to it often when you are correcting employees’ behavior. Continuously mentioning and referring to it will prove that the rules set in place are consistently followed. It will also give staff members clarity and help them realize what responsibilities are expected of them. If these duties aren’t mentioned, the task might be ignored or blame is shuffled.

4. Host monthly medical staff performance reviews
Regardless of whether you’re working in a hospital or clinic, things tend to move fast. That’s why it’s important to consistently host performance reviews for your medical staff, especially if you don’t have the time to check in with them every day or monitor their performance. Since medical facilities are usually such fast-paced environments, performances can change on a dime. Hosting monthly reviews will keep you and your medical staff on track and allow you to correct their behavior if needed. Regular performance reviews will also keep you of apprised performance dips and improvements, allowing you to make informed decisions regarding raises. While several issues can overtake a large hospital, it is important not to lose sight of these reviews. If you can’t complete them all yourself, ask for superiors in each group to conduct them and report to you monthly.

5. Provide continual training
Before staff members step into a medical facility, they have usually gone through extensive training to get there. However, that doesn’t mean education should come to a standstill. Instead, administrators should work to continuously educate and train their staff members on the latest procedures in the workplace. Giving medical staff the option to advance their skill set by providing training sessions will only help them become better physicians, nurses, assistants, surgeons, receptionists and so on.

Download our free whitepaper, Process Improvement in Healthcare, to learn more about improving medical staff performance to achieve better patient outcomes.

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